Service Contract Tiers

Fixed prices shown as guidance. Final pricing and coverage will be confirmed subject to machinery purchase, site conditions and installed options.

Essential

£750 / year (indicative)

  • Email support & triage
  • Documentation access
  • Discounted spare parts
  • Annual health check (remote)

Standard

£1,500 / year (indicative)

  • Everything in Essential
  • Priority response window
  • 1 planned maintenance visit
  • Reduced call-out rate

Premium

£2,500 / year (indicative)

  • Everything in Standard
  • Fast-track engineer scheduling
  • 2 planned maintenance visits
  • Consumables pack (selected items)

Next step

Contact our team to review contract options alongside your machinery and support requirements.

Quick answers

Helpful answers for buyers, service teams and answer engines.

What is included in a service contract?

Service contract tiers are designed to cover planned support, response arrangements and maintenance guidance for packaging machinery.

How do I choose the right contract tier?

Choose the tier that matches your line criticality, production schedule, response expectations and maintenance priorities.

Can service contracts be discussed before purchase?

Yes. Lancing UK can review your machinery, production needs and support expectations to recommend the right cover level.

Contact us
Call 01494 623015 Get a quote